Description

This training is intended for staff who serve your external and internal customers and stakeholders. It is appropriate for staff in behavioral health, child care, energy assistance, housing, social and human services, as well as administrative assistants, receptionists and staff in human resources and accounting.  While geared for human services staff, many of the skills are transferable to business environments.
Topics include:
? Making a Positive First Impression 
? Providing Proactive Customer Service
? The Skills for Exceptional Customer Service
? How to Handle Difficult Situations with Clients/Customers
? Developing a Team Planning Process to Integrate Customer Feedback into Program and Organizational Operations
? Self-Care for Customer Service Professionals to Help You Bring Your Best to Customers and Clients
For supervisors and managers hoping to improve customer service within your workplace, consider taking this training with your employees and teams. It will give you common language and common concepts to use in planning for high quality customer service within your organizations businesses and tribes. Visit www.bemidjiconsulting.com/trainings for the full workshop description or to register.  The cost is $75/participant.