MnSCU Academic Prof 1 - Admissions Representative

Northwest Technical College (NTC) invites applicants to join our team as an Admissions Representative.  The Admissions Representative is responsible for the recruitment and retention of new and current students to NTC. Admission Representatives are responsible in activities and tasks that result in moving students through the enrollment funnel to registration. The enrollment funnel includes the following critical processes: Prospect Generation, Inquiry Management, Application Development and Admission to Enrollment. The primary objective is to meet or exceed established enrollment goals. This individual will also serve students in the One Stop office and act as the liaison for certain academic programs
                 
Responsibilities of the Admissions Representative include:  

• Recruitment and Outreach. (40%)
  • Prospect Generation – Representing NTC at high schools, college fairs, and community/business events to generate prospective student interest. Planning and coordinating recruitment activities in alignment with NTC’s Recruitment Plan, including scheduling visits and managing communication campaigns in the Customer Relationship Management (CRM). Maintaining ongoing communication with prospective students and assisting with the application process. Using data and trending analysis to identify strategic recruitment opportunities.
  • Recruitment & Event Planning - Coordinating and supporting recruitment events including Campus Preview Days, and other outreach events. Contributing to mapping, planning, and evaluation efforts to improve recruitment strategies. Analyzing enrollment data and evaluating recruitment territory effectiveness. Helping shape innovative recruitment practices and contributing to strategic enrollment planning. Delivering engaging presentations to groups of various sizes to promote NTC. Representing NTC at information nights, campus tours, preview days, and other special events.
  • Outreach - promoting a strong, positive image of NTC through consistent public engagement and accurate dissemination of college and program information. Contributing to the marketing and branding initiatives and delivering outreach events that provide meaningful and memorable experiences for the community.
• Student Engagement. (40%)
  • Inquiry Management - Engaging with prospective students, parents, families, and transfer students both on campus and virtually. Ensuring timely follow-up and accurate data entry into the CRM. Clearly communicating admissions criteria, academic program details, and student life opportunities. Crafting and distributing professional, timely messages to target audiences through a variety of communication channels. Assisting in identifying and tracking target populations using the CRM and ensuring all inquiries are addressed thoroughly. Acting as a liaison to connect students with appropriate campus resources.
  • Applications to Enrollment (Yield Management) - Supporting applicants throughout the stages of the enrollment process by assisting with incomplete applications and ensuring timely submission of all required documentation. When students are accepted, providing academic advising and facilitating registration. Tracking participation in advising and registration sessions, following up with students who do not attend. Actively monitoring and reducing student “melt” through consistent, proactive communication from registration through the first week of classes.
• One Stop Student Services Representative. (20%)
  • Serving as a primary point of contact for prospective and current students, providing initial support across key student service areas including admissions, records, registration, and financial aid. Acting as a knowledgeable and helpful resource within the One Stop office, ensuring students receive accurate information and seamless service.
  • Additional responsibilities include assisting with campus events, outreach initiatives, and the scheduling and proctoring of exams. Serving as a liaison for the Admissions Office on campus committees and actively participating in office meetings and cross-departmental work groups. 

• Customer service experience.
• Knowledge of advising concepts/techniques.
• Experience and skill with relevant computer hardware and software applications, preferably MS Office (including Word, Excel, Access, PowerPoint, Publisher and Outlook).
• Excellent communication and public relations skills with internal and external partners.
• Must possess valid class D Minnesota Driver’s License.   

• Bachelor’s Degree or two (2) years of work experience.
• Knowledge and experience with the admissions recruitment funnel and Customer Relationship Management usage.
• Experience in student services.
• Knowledge of and experience with Technical Education.
• A demonstrated commitment to the principles of diversity, equity, inclusion and anti-racism.

External Applicants: Apply for Vacancy Posting JR0000002588, on our career site:  https://minnstate.wd1.myworkdayjobs.com/en-US/Minnesota_State_Careers or at https://minnstate.wd1.myworkdayjobs.com/Minnesota_State_Careers/job/Bemidji/MnSCU-Academic-Prof-1-Admissions-Representative_JR0000002588.
 
Internal Applicants: All current employees will need to log in to the career site in Workday to apply for the position. Employees will search for “Browse Jobs – Employees” in Workday via the search bar at the top to view open positions.

If you have any questions, please contact Mary Miller at mary.miller@bemidjistate.edu